This policy describes how Hex Labo collect, process, use and share information about you.
This Privacy Policy applies to all of Hex Labo's games, whether on your computer, mobile device, website, console, PC or platform including Facebook (each a "Game" and collectively the "Games") ). It also applies to our marketing and advertising campaigns on all platforms and other services we may provide to you from time to time. In this Privacy Policy, we refer to our games, websites, marketing and advertising campaigns, and other services collectively as our "Services."
By downloading, accessing and/or playing our games or other services, you agree to the use of your information in accordance with this Privacy Policy. If you have any concerns about providing information to us or using it as described in this Privacy Policy, you should not use our games or other services.
1. What information do we need to provide the Game Services
We collect four main categories of data (and to the extent it may enable the identification of a specific person, or is linked to such potentially identifying data, we will deem it as “Personal Data”):
Data automatically collected or generated:
When someone visits, interacts with or uses our Services, including any e-mail or text messages sent to them by us or via our Services, we may collect or generate technical data about them. We collect or generate such data either independently or with the help of third party services, including through the use of “cookies” and other tracking technologies (as further detailed below).
Such data consists of connectivity, technical or aggregated usage data, such as IP address, in-game identifier, game statistics, game preferences, unique advertising ID (e.g. IDFA; you may reset such ID based on the operating system instructions ), non-identifying data regarding a device, operating system, browser or App version, mobile carrier, locale and language settings, user activity on our Services, in-App or Game activity (such as game play content/product interaction and advertising data); diagnostic data (i.e. crash data and game performance data). We do not use such data to learn a person’s true identity or contact details, but mostly to have a better understanding on how our users typically use and engage with our Services. The use of such technical and device data also helps us and our partners to deliver interest-based or otherwise more effective advertisements and content, to optimize our ad management and our users' viewing experience), and to improve the overall performance and your user experience of our Services. For more information about our advertising uses, please see Section 8 below.
Data received from you:
You may provide us Personal Data voluntarily, such as when you set up an account with us, contact us (through Facebook, Messenger, e-mail, in-game chat or any other channel, including any support services), when you post on our public forums or groups, when you provide us your e-mail address (such as when you sign-up to receive e-mail updates or gifts), when you participate in competition, contest, tournaments and other promotions, when you place any purchases in any of our Games, when you interact with other users through the in-game chat or when you choose to connect your Facebook, Google, Apple or similar account to any of our Games.
Data received from Facebook and other channels:
Once you connect the Games to your Facebook, Google, Apple or similar account, we will receive access to your public profile, including (to the extent you defined it as “public”), as applicable, your full name, e-mail address(es) provided to Facebook, Google or Apple, gender, profile picture or similar photo, location, time zone, and a list of your friends playing the Games (along with their photos and other public profile information). This will also allow us to present your and your friends’ public profile images inside the Games and to create your in-game friends list. In addition, we or our advertising partners may receive from Facebook and our other marketing channels general information concerning the performance of our advertising campaigns, such as the targeted age group or interests, and we or our partners may be able to link such general data to any other data in our possession.
2. Purposes for processing of your personal data
We collect and use your personal data for the following purposes:
to enable us to provide our games, to ensure that your purchases are activated in the games, and to provide you with player support if you need it;
to enable us to optimize our games for you and for the device that you are using, as well as to deliver customized in game events, offers and promotions;
For the other purposes as set out in this Privacy Policy, including for marketing and advertising purposes;
to operate, improve and optimize our games and other Services;
to personalize our Services, understand our users and their preferences to enhance user experience and enjoyment using our Services and improve our users’ experience;
to provide access to certain areas, functionalities and features of our Services;
to notify you about in-game updates, new products or promotional offers;
to send related information, including confirmations, technical notices, updates, and security alerts and support and administrative messages;
to enable players to communicate with each other in games or on our social media accounts;
to respond to your comments and inquiries and provide customer support services;
to prevent potentially prohibited or illegal activities and protect of our players;
to measure interest in our Services;
to ensure internal quality control;
to enable us to comply with laws that apply to us, to prevent fraud, to ensure compliance with our terms of service or where necessary to defend, exercise or establish our legal rights including our rights under our Terms of Service .
to contact you as a part of our recruitment processes; and
as otherwise expressly set out in this Privacy Policy or as required by law.
3. Third party account data
The personal information we collect when you login via a Third Party Account may depend on your privacy settings for that Third Party Account.
We don’t control how such third parties collect, use and share your personal information. You should review the relevant third party privacy policy for more information.
- Age: For age verification purposes, we may collect date of birth from users before we permit them to use the Services.
- Purchases: If you make a purchase within the Services through the relevant store, we may collect and maintain your purchase history and details however, we do not receive your credit card number.
- Customer Service: We may collect emails, chat records, attachments and customer opinions for customer consultation, handling complaints and other business, delivering announcements, and performing customer support tasks.
- Other Automatically Collected Info:
Device Identifiers. We may collect IP information, unique device identifier, device ID, advertising ID, application ID or other identifiers
The following information may be collected while you use the Services:
- Activity and usage records, game scores, credits, access logs, improper usage record and fraud detection information, device information (model, service provider information, OS information, language and country information,),
- Precise geo-location data (GPS, with your consent)
Domain name, browser type and operating system device type and other statistical or technical information related to your device or the version of our Services that you are using.
4. Children
We are committed to respecting children’s privacy. Our Games are intended for general audiences and we do not knowingly collect any personal information from children. We will not collect personal information from anyone we have actual knowledge is under the age of 13 or under the minimum age in the relevant territory.
If you as a parent or guardian grant consent for child to use our Games or other Services, the information collected will be accordance with this Privacy Policy.
If you believe that we might have any personal information from or about your child, please Contact Us. In the event that we learn that we have collected personal information from a child, we will delete that information as quickly as possible.
5. How long do we keep your information
Unless otherwise required by applicable law, we will generally retain your information for as long as you maintain this game account, after which your data will be deleted.
6. Security
We have implemented security measures to ensure that our internal procedures meet our high security policy standards. Accordingly, we strive to protect the quality and integrity of your personal information. This includes encryption of data and use of pseudonymisation, whenever applicable.
Your data protection rights
You are at any time entitled to be informed and/or access the personal information about you that we process, but with certain legislative exceptions. You have the right to:
i) object to the collection and further processing of your personal information;
ii) have your personal data updated, rectified, erased or blocked;
iii) receive information about you that you have provided to us;
iv) opt out of certain uses and disclosures of your personal information; and
v) have your personal information transmitted to another data controller (data portability). In order for you to exercise your data protection rights we are obliged to verify your identity.
We can only verify your identity if you are logged in on one of our Services. You will therefore only be able to exercise your rights if you log in and follow the steps as explained.
7. Contact
If you have any questions about this document, please contact: douglasmle7788@gmail.com